Delivery & Returns
Delivery
Here’s the lowdown on delivery costs and shipping times. These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products…but we’ll do our very best to get your purchases to you ASAP.
When you add any products to your shopping basket, the shipping cost and estimated delivery dates are displayed for you.
Your questions answered:
Let’s face it – there’s really no such thing as free shipping…it’s going to be built in to the cost of whatever you’re buying. So, at The Poop, we’ve made it super-transparent what you’re paying for.
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately are:
- snapback hats, trucker hats, dad hats/baseball caps, and visors
- backpacks
- jewelry
- mugs
- stickers
- pillows with stuffing
- posters
- framed posters
- canvas
- bean bag cases
- keychains and pet tags
- water bottles
- notebooks
Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout or read about shipping calculations.
The Poop’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfilment and shipping time. Think:
estimated fulfilment + estimated shipping = estimated delivery time
Our fulfilment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfilment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area .
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Products being out of stock
- Shipping-related delays like failed delivery attempts or service disruptions
We work very hard to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at [email protected] we’ll check your order status, and let you know how to proceed.
Returns
If you would like to return any of your purchases, you have 14 days from receiving your goods to notify us.
Please use the form below to start your return: